ITS Service Catalog
From Jay Dominick's Wiki
Contents |
ITS Services for UNC Charlotte
This is a very rough draft of our service delivery portfolio. More work is to come on this.
Center for Teaching and Learning
- Professional Development for Faculty
- Provision and Support of Course management
- Pedagogical Support (best practices, assessment, research)
- Tier 2 support
- Support for the Scholarship of Teaching and Learning
- Consultation services
Groups Served
- Faculty
Telecom
- Voice Service
- Voice mail
- Cellular Service
- Consultation Services
- Tier 2 Support
- Call Center (service and consulting)
Security
- Email Protection
- Security Architecture and Infrastructure
- Consulting
- Compliance Services
- Identity Management Services
- Account Provisioning Service
- Secure Remote Access
Desktop Support
Tier 1, Tier 2 and Tier 3 support for university owned personal computers
- Desktop Standards Development (MS and Apple)
- Personal Computer delivery and installation
- Desktop repair
- License Maintenance
- Desktop Application Delivery
- Desktop OS upgrades and support
- Remote Desktop and Application Services
- PC Purchase coordination
- PC replacement cycle management
- Software Image Management
- Inventory Service
Networking
- Internet Access
- Wireless Service
- Campus Connectivity
- Consulting Services
- Transmission services (Fiber and Copper Infrastructure)
- PC and Printer Registration
- IP Address Management
Service Management Center
- Disaster Planning
- OPSCAN
- Infrastructure and Application Measurement
- Banner Account Creation
- Data Center Management
- Administrative Support to Pier
Server Administration
- Email
- Global Directory
- Calendaring
- Server Management
- Server Hosting
- File Services
- Access Services
- Print Services
- Remote File Management
- Data Backup and Recovery
- Listserv Utility
- Server Systems Consulting
EIM
- Information Delivery from Core Systems
- New Report Request
- Information Architecture
- Tier 2 Support
- Tier 1 Support
- License Administration
- Web Focus Center of Excellence
- Data management service
- Datamart Access (Goldmine)
- Data backup and recovery
- Database Administration
- Consulting (retail and wholesale)
Information Systems
Provides primarily Tier 2 and Tier 3 services
- Enterprise Application Technical Support
- Luminus
- Banner
- Resource 25
- Upgrades and Patches for Enterprise Systems
- University Web Server Infrastructure
- Consultation services
- Web
- Enterprise Applications
- E-commerce support and administration
- Web application development
- Custom Software Development for Enterprise applications
- Data Quality Support
- Job Scheduling Services
- Electronic Report Delivery
- Interfaces to/from Core Enterprise Systems
User Support Services
Provides primarily Tier 1 support for faculty, staff and students. Provides Tier 2 support for students.
- IT Communications
- IT Event Notification services
- Training
- Incident Management
- IT Service Desk
- Student Lab Computing Staffing, Equipment and Coordination
Project Management
- Project Management
- Proposal Development
- Portfolio Management
- Process Management
- Service Transition
Research Computing
- High Performance Computing Resources
- Job Scheduling
- Tier 1, Tier 2 and Tier 3 support
- Disk Storage Services
- Research Systems Administration support
- Consulting Services
- Grant Pre-award
- Technical
- Research Liaison Service
- In House Distributed IT Support