IT services reporting function
From Jay Dominick's Wiki
Status of IT Services for UNC Charlotte
Based on the recommendation of our campus planning committee, we are tracking our ability to staff the delivery of our services.
15 September, 2009
| Center for Teaching and Learning | ||
| Provision and Support of Course Management (Moodle) | Normal Operations | 100% |
| Provision and Support of Course Management (Blackboard) | Normal Operations | 100% |
| Telecommunications | ||
| Campus Telephone Voice Service | Normal Operations | 100% |
| Voice mail | Normal Operations | 100% |
| IT Security | ||
| Email Protection | Normal Operations | 100% |
| Secure Remote Access | Normal Operations | 100% |
| Support | ||
| Campus Web | Normal Operations | 100% |
| Campus Portal 49er Express | Normal Operations | 100% |
| On-site PC Technical Support | Normal Operations | 100% |
| Phone based PC technical support | Normal Operations | 100% |
| Networking | ||
| Campus Network Support (remote) | Normal Operations | 100% |
| Campus Network Support (on-site) | Normal Operations | 100% |
| Internet Access | Normal Operations | 100% |
| Service Management Center | ||
| Calendaring | Normal Operations | 100% |
| Data Center Management | Normal Operations | 100% |
| Normal Operations | 100% | |
| Server Administration | ||
| Global Directory | Normal Operations | 100% |
| File Services | Normal Operations | 100% |
| Data Backup and Recovery | Normal Operations | 100% |
| Enterprise Information Management | ||
| Banner Student Support | Normal Operations | 100% |
| Banner Finance Support | Normal Operations | 100% |
| Database Administration | Normal Operations | 100% |
| Banner Security Set Up | Normal Operations | 100% |