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From Jay Dominick's Wiki
UNC Charlotte CIO Wiki Page
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Background
The purpose of this Wiki is to communicate about the activities of the Information and Technology Services department at UNC Charlotte. The use of a Wiki allows for a public representation of information in a quick and easily accessible manner. Our success as a service organization depends to a great extent on how well we communicate. This wiki is a part of a broader communication effort.
New
- We are actively considering whether to outsource email. Read about it [here].
Strategic Planning
ITS is currently working on its 2010 - 2015 Strategic Plan. Our process includes an environmental scan of other University IT Plans, requirement gathering from our on-campus partners and review of College IT plans. A Draft document will be available on this website in June of 2010. More about our Process can be found on the ITS Strategic Planning Page.
Areas of Focus
The following represent major areas of concentration for ITS.
- Financial Model. What is the proper funding method for ITS that insures that we can keep our critical infrastructure operating effectively. Part of this includes looking at whether or not ITS should be a Special Service Facility (recharge unit).
- Customer Service. What are the hallmarks of good customer service? What does Accountability mean in the context of IT? Who do we serve and how do we serve them?
- Reliability. Making sure that all of the services that ITS provides operate as expected and without interruption.
- Administrative Systems. How to get the most out of Banner and the other systems that comprise the portfolio of software tools available to faculty, staff and students.
We've completed our Draft Statement of Values for the department. This is an internally focused document that will serve as a description of the attitudes, behaviors and beliefs that we hold as a department. I started it as a future-state brainstorming exercise at our June, 2008 staff retreat. Its now been through one review by our entire staff and a second review by the senior leadership team. It was reviewed and finalized in 2009
ITS Organization
The ITS department accomplished a reorganization in August, 2009. The organization consists of six major groups.
- ITS Administrative Office
- Enterprise Information Management
- Technology Infrastructure (CTO)
- [Project Management, Planning and Administration]
- [Client Support]
- [Research Computing]
- [Center for Teaching and Learning]
IT Governance Committees
There are a number of Information Technology related committees and work groups at UNCC.
ITS Projects
The projects that ITS is currently working on can be found here:
ITS Services
We are beginning to work on our ITS Service Catalog. This is a very rough draft.