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UNC Charlotte CIO Wiki Page
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Background
The purpose of this Wiki is to communicate about the activities of the Information and Technology Services department at UNC Charlotte. The use of a Wiki allows for a public representation of information in a quick and easily accessible manner. Our success as a service organization depends to a great extent on how well we communicate. This wiki is a part of a broader communication effort.
IT Pandemic Planning
ITS is actively planning for supporting the critical activities of the campus during an outbreak of the H1N1 flu this fall. We have advice for faculty on our Center for Teaching and Learning web page. We are also experimenting with an IT services reporting function.
Also refer to the IT Planning Resources Page
Areas of Focus
The following represent major areas of concentration for ITS.
- Financial Model. What is the proper funding method for ITS that insures that we can keep our critical infrastructure operating effectively. Part of this includes looking at whether or not ITS should be a Special Service Facility (recharge unit).
- Customer Service. What are the hallmarks of good customer service? What does Accountability mean in the context of IT? Who do we serve and how do we serve them?
- Reliability. Making sure that all of the services that ITS provides operate as expected and without interruption.
- Administrative Systems. How to get the most out of Banner and the other systems that comprise the portfolio of software tools available to faculty, staff and students.
We've completed our Draft Statement of Values for the department. This is an internally focused document that will serve as a description of the attitudes, behaviors and beliefs that we hold as a department. I started it as a future-state brainstorming exercise at our June, 2008 staff retreat. Its now been through one review by our entire staff and a second review by the senior leadership team. It was reviewed and finalized in 2009
ITS Organization
The ITS department accomplished a reorganization in August, 2009. The organization consists of six major groups.
- ITS Administrative Office
- Enterprise Information Management
- Technology Infrastructure (CTO)
- [Project Management, Planning and Administration]
- [Client Support]
- [Research Computing]
- [Center for Teaching and Learning]
ITS Projects
The projects that ITS is currently working on can be found here:
ITS Services
We are beginning to work on our ITS Service Catalog. This is a very rough draft.
IT Governance Committees
There are a number of Information Technology related committees and work groups at UNCC.
ITMT Committee Minutes - September 24, 2009
Attendees: Jay Dominick, Elizabeth Anderson, Pat Barber, Tim Carmichael, Michael Cato, Steve Clark, Ted Elling, Jennie Hill, Dane Hughes, Rowanne Joyner, Tom Lamb, Matthew Parker, Jeff Rabon, James Thomas, Hal Walter, Mike Winecoff.
- Tom gave an update on Network Planning
- Valorie gave updates regarding upcoming Blackboard outages
- Disabling chat in Moodle due to performance
- Security Issues
- Moodle Update
- Valorie requested Distance Ed information from the group
- College Updates were given
- Steve Clark informed group regarding thefts of AV equipment
- Described the process for bringing up the projector in the new Student Union
E & P Security Committee Minutes - October 19, 2009
Attendees: Jay Dominick, Rus Hardin, Jesh Humphrey, Larry Blydenburgh, Carter Heath, Ray Dinello, John Mack, Jay Raja, Morgan Roseborough, Becky Smith, Johnna Watson, Tom York
- The committee reviewed and approved the annual report
- There was a lengthly discussion regarding a current IT security issue and the relevance to the newly passed Red Flags rule
- ITS is taking more direct action to create and review audit tables for certain covered accounts
- ITS is also adding more time stamping and user ID information to the logins that are processed
- ITS will also create emails that are triggered on change events
- Internal audit encouraged members to complete their fraud surveys if they've gotten them
- Committee members were encouraged to remind their staff not to ever give out their logins and passwords in response to an email request
- Touchnet upgrades are scheduled for the week of October 26th
- ITS discussed the completion of the risk assessment document as recommended by the state audit